Approach
Transformation doesn't start with technology.
It starts with an accurate picture of how the business runs today, and an honest view of which parts of that are worth keeping.
Understand
How the business actually operates today.
Interviews, a look at the real systems, and a map of the process as it runs rather than as it was written down.
Simplify
Remove unnecessary complexity before adding technology.
The cheapest transformation is usually the one where you switch things off, so we look here first.
Design
Create the operating model, processes, data and systems required.
One page the leadership team can agree on, with the detail underneath it.
Deliver
Implement pragmatically and help the organisation adopt the change.
Senior people stay on the work, and adoption is built into the plan rather than added at the end.
Built for businesses where things are starting to get complicated
Typically ten to one hundred people, growing quickly, with sales and marketing teams becoming more sophisticated than the systems underneath them.